Key metrics
Customer Engagement
Track active users, visit frequency, and points earned vs. redeemed to understand how customers interact with your program.
Campaign Performance
Monitor conversion rates, customer acquisition, and retention rates to measure the effectiveness of each campaign.
Business Impact
Measure revenue growth, customer lifetime value, and return on investment to see the direct impact of your loyalty program.
Program Health
Keep an eye on churn rate, satisfaction scores, and adoption rate to ensure your program remains strong over time.
Real-time dashboard features
The live dashboard gives you an immediate view of what’s happening across your loyalty program:- Live transaction monitoring
- Instant performance updates
- Real-time customer activity
- Live campaign metrics
Custom reports
When you need a deeper look at specific areas of your program, the report builder gives you full flexibility. You can create custom reports tailored to your business questions, schedule recurring reports to be delivered automatically, receive automated insights surfaced by BrandWallet, and set performance alerts so you’re notified when metrics cross key thresholds.Exporting data
You can export your data at any time in CSV, Excel, PDF, or JSON format to use in your own tools and workflows. Exportable data includes customer information, transaction history, campaign performance, analytics reports, and loyalty program metrics — giving you complete portability over your business data.You own all data generated by your business. BrandWallet uses your data only to provide services to you — it is never sold or shared with third parties. You can export or delete your data at any time.