> ## Documentation Index
> Fetch the complete documentation index at: https://docs.brand-wallet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# BrandWallet Campaign Designer: Cards, Design & Rewards FAQ

> BrandWallet Campaign Designer FAQ — card types, design customization, multilingual support, personalized offers, and tiered rewards explained.

BrandWallet's Campaign & Pass Designer gives you full creative and strategic control over your loyalty program. From choosing the right card type to personalizing offers for specific customer segments, the designer is built to grow with your business. The questions below cover everything you need to know about creating, editing, and optimizing your campaigns.

<AccordionGroup>
  ## Campaign Types

  <Accordion title="What types of loyalty campaigns can I create?">
    You can create a wide variety of loyalty campaigns to suit different business models and customer engagement strategies:

    | Campaign Type        | Description                                                                       |
    | -------------------- | --------------------------------------------------------------------------------- |
    | **Stamp Card**       | Traditional punch-card system — customers earn a stamp for each visit or purchase |
    | **Point-Based Card** | Customers accumulate points that can be redeemed for rewards                      |
    | **Discount Card**    | Offer percentage-based or fixed-amount discounts                                  |
    | **Event Card**       | Special promotions tied to specific events or occasions                           |
    | **Staff Card**       | Employee-specific programs and perks                                              |
    | **Tiered Card**      | Progressive reward systems with multiple levels                                   |
    | **Membership Card**  | Exclusive benefits for members of your program                                    |

    <Tip>
      The card types available to you depend on your subscription plan. The Growth Plan unlocks all card types, including Event Cards and multi-stamp variants.
    </Tip>
  </Accordion>

  <Accordion title="Can I modify my digital card designs after they've been created?">
    **Yes** — you can update your digital card designs at any time through the BrandWallet dashboard. You have full control over:

    * Layout and design elements
    * Colors and branding
    * Text and messaging
    * Images and logos

    Any design changes you make are applied instantly, so your customers always see the latest version of your card.
  </Accordion>

  <Accordion title="Can I change the campaign type I selected after I've already created it?">
    **Yes** — you can adjust your campaign type after creation, giving you the flexibility to adapt your strategy as your business needs evolve.

    <Note>
      Changing your campaign type may affect existing customer data associated with the card. Review any impact before switching to make sure your customers' earned points or stamps are handled appropriately.
    </Note>
  </Accordion>

  ## Card Limits and Features

  <Accordion title="Is there a limit to the number of digital cards I can issue?">
    Yes — the number of digital cards you can create depends on your subscription plan:

    | Plan         | Monthly Price | Card Limit | Available Card Types                                                        |
    | ------------ | ------------- | ---------- | --------------------------------------------------------------------------- |
    | **Basic**    | \$50/mo       | 1 card     | Stamp Card, Point Card                                                      |
    | **Standard** | \$65/mo       | 2 cards    | Stamp Card, Point Card, Double Stamp Card, Membership Card, Discount Card   |
    | **Growth**   | \$80/mo       | 5 cards    | All card types, including Event Card, Triple Stamp Card, and Quadruple Card |

    Upgrading your plan immediately unlocks additional card slots and card types.
  </Accordion>

  <Accordion title="Can customers use their loyalty cards offline?">
    **Partially.** Customers can display their loyalty cards without an internet connection, but completing transactions requires connectivity.

    * ✅ **Offline — Supported:** Showing the card at point of sale
    * ❌ **Online required:** Redeeming points, earning stamps, and upgrading rewards

    <Note>
      Make sure your point-of-sale environment has a stable internet connection to process loyalty card transactions smoothly.
    </Note>
  </Accordion>

  ## Multilingual Support

  <Accordion title="Does the platform support multiple languages for customers?">
    **Yes** — BrandWallet supports 8+ languages, so you can serve a diverse customer base without any extra configuration.

    **Supported languages include:**

    * English
    * Arabic
    * German
    * French
    * Russian
    * Turkish
    * Spanish
    * Hebrew
    * Azeri

    Digital cards are automatically downloaded in the language set on the customer's phone, so each customer sees the card in their preferred language without any manual work on your end.
  </Accordion>

  ## Customization and Branding

  <Accordion title="Can I use my brand colors and logo in my card designs?">
    **Yes** — full brand customization is available. You can apply your brand's colors, upload your logo, and incorporate other visual elements to ensure every card feels like a natural extension of your brand identity.
  </Accordion>

  <Accordion title="Are there design templates available?">
    **Yes** — BrandWallet provides a variety of pre-designed templates to give you a head start. You can use a template as-is or customize it to match your brand's style.

    <Tip>
      Starting from a template is the fastest way to get a polished card design live — you can always refine it later from the dashboard.
    </Tip>
  </Accordion>

  ## Advanced Features

  <Accordion title="Can I create personalized offers for different customer segments?">
    **Yes** — you can tailor offers to specific segments of your customer base. Personalization criteria include:

    * **Customer behavior** — shopping patterns and engagement habits
    * **Purchase history** — what customers have bought and how often
    * **Loyalty level** — where customers sit within your program tiers
    * **Demographics** — age, location, and other profile data

    Targeted offers drive higher engagement than blanket promotions, so segmentation is one of the most powerful tools in the designer.
  </Accordion>

  <Accordion title="How can I incentivize customers to use their loyalty cards more frequently?">
    There are several effective ways to keep customers engaged and coming back:

    * **Limited-time promotions** — create urgency with offers that expire soon
    * **Bonus points for frequent visits** — reward customers who return regularly
    * **Exclusive rewards** — offer benefits only available to card holders
    * **Add-On Promotions** — run double- or triple-points events during specific times or occasions

    Combining these tactics — especially time-limited add-ons — consistently increases visit frequency and program participation.
  </Accordion>

  <Accordion title="Can I offer tiered rewards or milestones for customers who reach certain goals?">
    **Yes** — BrandWallet supports tiered loyalty programs where rewards become more valuable as customers hit milestones. You can define tiers based on:

    * **Spending thresholds** — reaching a cumulative spend amount
    * **Visit frequency** — hitting a certain number of visits
    * **Specific actions** — completing defined behaviors like referrals or profile completion

    Tiered programs are one of the most effective ways to encourage long-term loyalty and increase customer lifetime value.
  </Accordion>

  <Accordion title="Can I set up a referral program within the loyalty platform?">
    **Yes** — you can create a referral program that rewards existing customers for introducing friends or family to your business.

    Referral programs turn your existing loyal customers into brand advocates, generating new customers at a fraction of the cost of traditional advertising.
  </Accordion>

  ## Add-On Promotions

  <Accordion title="What are add-on promotions?">
    Add-on promotions are supplementary offers you attach to your existing campaigns to provide an extra boost. Examples include:

    * **Extra loyalty points** — award bonus points for a specific period
    * **Exclusive discounts** — offer a one-time or limited discount to card holders
    * **Special bonuses** — reward customers who take a specific action
    * **Time-limited rewards** — create urgency with offers that expire after a set window

    Add-ons are layered on top of your regular campaign, so customers enjoy the standard benefits plus the extra promotion simultaneously.
  </Accordion>

  <Accordion title="How do add-on promotions help improve my loyalty campaign?">
    Add-on promotions help you drive short-term spikes in engagement without rebuilding your entire campaign. They work by:

    * **Offering extra incentives** that motivate action from less-active customers
    * **Encouraging more frequent engagement** through bonus rewards for increased visits
    * **Creating urgency** with time-limited offers that prompt customers to act now
    * **Rewarding loyalty** by giving your best customers exclusive benefits they can't get elsewhere

    <Tip>
      Schedule add-on promotions around seasonal events, holidays, or slower business periods to maximize their impact.
    </Tip>
  </Accordion>
</AccordionGroup>